WE ARE OPEN - 10:30 - 16:30

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Pre-Visit Covid Guidance

Whilst open the safety of our staff, volunteers and visitors will be our most important priority. In accordance with government and North Devon Council guidelines we have adjusted our ways of working to ensure visitors experience the collections in a safe and welcoming way.

What to expect from a visit:

  • We will be limiting visitors to same household/support bubble (max. 6 people to a group) every 15 minutes to the museum. To ensure your time slot book online or by phone.
  •  All visitors to the museum or tea-room will be asked to use the NHS Covid-19 app to register their visit to comply with the Government’s Test and Trace programme. If this is not possible we shall take the names and contact numbers for the group.
  • Face coverings are required throughout the museum and strongly advised whilst moving around Bromleys tearooms, in line with government guidance.
  • Online booking is available on our website, or by phone on 01271 346747.
  • Our new opening hours will be 10:30am – 4:30pm, Tuesday – Saturday (last admittance 4:00pm).
  • There will be a new one way system to follow around the museum.
  • Staff and volunteers will be provided with Personal Protective Equipment (PPE).
  • The lift will be for the use of visitors with mobility issues or pushchairs users. We will need to make special arrangements to modify the route for these visitors so please tell us in advance if you need to use the lift.
  • Hand sanitiser stations are situated around the museum and touch points in each gallery will be cleaned regularly.
  • Social distancing guidance will be displayed throughout the museum.

How you can help:

  • If you are not going to be able to turn up for a booked visit please let us know as soon as possible so we can make you slot available to others.
  • To comply with government guidance and provide quick entry visitors can download the NHS Covid-19 track and trace app here.
  • Face coverings are now mandatory in the museum, shop and tearooms (whilst moving). Please bring you own face coverings as the museum cannot provide one.
  • Please keep all prams, pushchairs and mobility aids with you and do not leave them in the museum foyer.
  • Please read our guidance on arrival and follow the advice of our staff and volunteers.
  • Be aware of social distancing when passing through the displays and keep two metres apart from volunteers/visitors when possible.
  • Make use of the sanitiser stations and wash your hands thoroughly when using toilet facilities.
  • Be considerate of other museum users and do not move into the next gallery until the previous visitors have exited.
  • Please reschedule your museum visit if you are feeling unwell.

The ‘We’re Good To Go’ industry standard and supporting mark means businesses can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and checked that they have the required processes in place.

FAQs

How do I book tickets?

Visitors can book tickets through our website, by phone or by going direct to the Art Tickets link here. A small number of daily tickets will be kept aside for visitors turning up on the day but visitors may be asked to wait or return at a later time slot.

Why do you have timed entry?

The safety of our volunteers and visitors is our main priority. Some of the museum displays have limited space and so we have timed slots to control the flow of visitors so that everyone can adhere to social distancing guidelines.

Will I be able to just turn up on the day?

On the day visits are still possible however we recommend booking a time slot as you might have to wait or come back at a later time.

How long can I stay?

To provide a safe constant flow, we ask general visitors to spend 15 minutes in each gallery. Visitors who need more time in specific displays must contact the museum to arrange a visit before or after our core opening hours.

Can I meet others at the museum?

Current government guidelines state you can meet up with friends and family indoors from one other household or support bubble in groups of 6 or less. (the group of six includes children of any age). We ask our visitors to follow this guidance when visiting and maintain social distancing.

I need additional access, how should I book a visit?

Visitors that require additional access such as wheelchair users or the visually impaired should contact the museum to discuss their needs and to receive advice on the best times to book.

Is Bromley’s Tearoom open?

Bromley’s tearoom is open with limited capacity but not as part of a general museum visit. Visitors must either visit the tearoom before or after their visit. Access to the tearoom is now from the museum side door opposite the Albert Clock.

Can I visit the museum shop?

All visitors are free to look around the museum shop. We advise a shop visit before entering the museum however as the one way system will not allow visits later.

Will I be able to pay with cash?

We recommend making any payments, where possible, using a contactless card. If this is not possible, to reduce cash handling, we ask that you pay with the exact amount or kindly donate any over-payments to the museum trust.

Will everything in the museum displays be open?

While most of the displays are open some interactive or frequent touch elements have been temporarily removed to ensure the safety of our visitors.

Can I bring things in for identification or book a research visit?

Please email us or phone the museum to talk to curatorial staff. If object identification is required please check our events for our annual free Finds Day.

Will there be something for the kids to do?

A new family quiz has been designed, these are available from the welcome desk on arrival.

Can I book a group/school visit?

The museum is currently not accepting group bookings due to limited space and social distancing guidelines. Schools must contact the museum learning and access officer to arrange visits outside of core opening hours.

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